Frequently Asked Questions
You can make an appointment on the website or by calling the store at (256) 836‑7227
No, feel free to stop by during business hours.
Call us at(256) 836‑7227. If we don’t have it we will do our best to get it for you.
How do I make another appointment? You can contact your stylist via email, call the store or visit the website.
The most common items brought to appointments are- heels, spanx and make sure to wear nude underwear.
We recommend bringing no more than your 3 closest people.
Of course! The only thing we don’t allow is pictures of our tags. We will keep track of all the gowns you love so you don’t have to worry about it!
As soon as you get engaged!
We recommend ordering accessories when you order your gown. They might be discontinued by the time your gown comes in!
We recommend booking an appointment immediately! Our designers offer rush shipping and a couple of them keep inventory of their most popular gowns.
We accept cash and all major credit cards. No checks please!
We require half down and the balance paid in 90 days.
Yes, we will add the shipping cost to your account. You will have to sign a release of damage form before shipping.
You will be provided with a tracking number.
We sell kits from The Wedding Gown Preservation Company at the store. Everything you need is provided and it’s super easy!